Please read through the policies below in regards to privacy, ecommerce security, returns and more.
In order to shop our online store you will need to register for a login. Registration is simple. Just fill out our Login Request form or give us a call at 877-934-3462 and we can get you setup. With your own login you will be able to browse our online catalog of over 30,000 general office supplies and buy at your special discounted price.
When you are setup with your personal login you will be given the best price possible. Federal customers or customers who qualify for other contracts will be assigned the appropriate pricing. Special contract pricing can also be setup for volume customers, Printer Sense customers and other customers as needed.
How much do you charge for shipping?
Most products ship free to anywhere in the continental United States. Charges will apply for any products shipped to AK, HI, Puerto Rico and other overseas locations. Also, items that are not UPS deliverable, are heavy or have special delivery requirements may incur shipping or handling charges. Quotes for these charges will be made available to customers for these situations.
Where
do we ship to?
We will
ship to anywhere in the United States.
What
companies are used for shipping?
We will use UPS
to ship your order. We will also use USPS and FedEx if needed
or if requested by you the customer.
When
will I receive my order?
Upon receiving
your order, we process it that same day. Most products are
in stock and ready to ship. All orders are usually sent
UPS ground and delivery times differ depending on where
you are located. We use distribution centers across the U.S. which guarantees next day delivery for most orders. Typically you can expect to receive your
product in 1-3 business days.
I
received the wrong item, can I return this?
As soon as you
call us at 1-877-934-3462, we will send out a replacement
to you. We will also assist you in returning the wrong item.
If the mistake was ours, we will exchange it free of charge.
Otherwise, all returns are subject to a 15% restocking fee.
My
product is defective, now what should I do?
As soon you as
call us at 1-877-934-3462, we will send out a replacement
to you. We will also assist you in returning the defective
item.
How
do I track my order?
Contact us at
1-877-934-3462 and we will happily track your order for
you.
What
should I do with my used ink and laser cartridges?
Recycle them!
Contact us at 1-877-934-3462 and we will arrange to have
your empties picked up or sent to us.
We accept most major credit cards including Visa and Mastercard. This includes the federal government Smart Pay and IMPAC credit cards. Terms may be established with a completed credit application. GSA or Federal Government customers can establish terms by issuing an appropriate purchase order.
Document Imaging Dimensions, Inc. strives to make shopping online a safe and secure experience. Below is our credit card security policy. For more information, read our Privacy and Security Policy.
We use the latest encryption technology to ensure your shopping session is completely safe and secure. Our secure server encrypts all payment information that you transmit to us while using our site. This includes your personal information as well as your credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.
If you experience fraudulent use of your credit card as a result of using your credit card to make a purchase through our site on the Internet, you must notify your credit card provider in accordance with its reporting rules and procedures.
We recognize the sensitive nature of your personal account information. For your protection, all information transmitted by you to us while visiting our Web site is secured using the latest technology in software encryption and security.
We use the information collected to process orders and to provide you a personalized shopping experience. We also use information gathered to send promotional material about DID, Inc. and products and services we offer. Users may opt-out by following the instructions included in the promotional piece.
We have created this privacy policy in order to demonstrate our firm commitment to Internet privacy. This policy describes the means by which DID, Inc. gathers information and how that information is used. The areas covered in this policy are as follows:
»Site
Registration / Order Information
»Credit Card Processing and Security
»Product Information
Site
Registration / Order Information
We use registration information (name, shipping address,
phone numbers, etc.) to contact customers in regards to
orders placed when necessary.
Credit
Card Processing and Security
Our secure server encrypts all payment information that
you transmit to us while using our site. We use the latest
encryption technology to keep your personal information
safe. This includes your personal information and credit
card number and expiration date. The encryption process
takes all of the personal information and converts it into
code that is securely transmitted over the Internet. If
you experience fraudulent use of your credit card as a result
of using your credit to make a purchase through our website,
you must notify your credit card provider in accordance
with its reporting rules and procedures. Credit card transactions
are handled by a third-party financial institution which
receives the credit card number and other personal identifying
information only to verify the credit card numbers and process
transactions.
Product
Information
Our site contains information on a wide variety of products
and services. We also provide links to partner, affiliate
and manufacturer sites for additional information on their
products and services. While we try to ensure that these
sites adhere to a privacy policy that is consistent with
this policy, we are not responsible for the privacy practices
or content of other web sites and do not make any representations
regarding how such sites use customer information.
Document Imaging Dimensions, Inc. supports Section 508 and the efforts of the Federal Government in making technology accessible to people with disabilities. DID is a reseller for many companies which are all aware of Section 508 compliance in the development and manufacture of their technology products. DID is reliant on many suppliers and manufacturers of products, including Section 508 information, and will refer inquiries to the appropriate supplier or manufacturer for the most current Section 508 information. More details on Section 508 can be found at: